We want Tream to be worth it for every host. This policy explains free trials, how to cancel, and when we offer refunds. It is part of our Terms of Service.
Free trial
New accounts get 3 days of full access to every game. Try everything — including demo mode — before you pay. If you don’t choose a paid plan, you won’t be charged.
How to cancel
- Sign in to Tream and open Billing.
- Open the subscription manager — the secure Stripe customer portal.
- Choose Cancel plan and confirm.
You can cancel at any time. Cancellation takes effect at the end of your current billing period: you keep full access until then and won’t be charged again. If you can’t access your account, email [email protected] from your account email and we’ll cancel it for you.
Refunds
- First payment: if you’re not happy, email us within 14 days of your first paid charge and we’ll refund it in full.
- Renewals: monthly and yearly renewals are generally non-refundable, but if you forgot to cancel and haven’t used the Service since the renewal, contact us within 14 days and we will refund it.
- Service problems: if a significant outage or defect on our side stopped you from using the games, we’ll offer a prorated refund or credit.
- Duplicate or mistaken charges are always refunded.
We don’t offer refunds for partial billing periods after cancellation, except where described above or where required by law.
Consumers in the EU, EEA and UK
You may have a 14-day right to withdraw from a digital-services contract. When you start a paid subscription and begin using the Service immediately, you request that we start performing the contract during the withdrawal period. If you withdraw within 14 days, we will refund the amount paid, minus a proportionate amount for the service already provided where the law allows. This does not affect your other statutory rights.
How to request a refund
Email [email protected] with the email address on your account, the date of the charge, and a short note on why. We reply within 2 business days. Approved refunds are issued through Stripe to your original payment method and usually appear within 5–10 business days, depending on your bank.
Chargebacks
If something went wrong, please contact us before opening a dispute with your bank — we can usually fix it faster. Accounts with an open chargeback may be suspended until the dispute is resolved.
Contact
Tream · [email protected]